Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is 918-574-0920.

(918) 294-4000

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Even without his tall stature, endoscopy technician Clay Gay would still stand out. “I like to laugh, make fun of myself – anything to make you feel comfortable,” he admits of his outgoing personality which he says is a perfect fit at Hillcrest South. “When patients come to the hospital, they’re nervous. I like to make them laugh. It calms them down and makes them feel at home.”

On the morning Gary Nickel noticed a small blister on the bottom of his left foot, he did not know that in weeks he would be facing a serious infection and an amputation.

“I noticed my foot was getting a little red and puffy, but it wasn’t too alarming, so I really thought nothing about it,” says Gary. “Three weeks later, I woke up and the inside of my foot exploded basically overnight. It was just raw skin and my big toe was black.”

I’ve visited the Hillcrest South ER on three different occasions for three separate health issues. After my first visit in 2009, I knew I wanted to stay with Hillcrest South for all of my medical needs. The hospital’s quality of care is second to none.

It happened so quickly. I was with my husband at his doctor’s appointment and stepped outside because I couldn’t catch my breath. My inhaler offered no relief. Suddenly, I felt myself sliding down the wall. Gasping for air, a passerby dialed 911 and I was transported by EMSA to the Hillcrest South Emergency Department.

“Everything was brand new,” Hillcrest South senior patient representative Joe Caperton describes of his first days at work in a hospital environment. “I got upsized out of a job with a bank when our team was replaced by a call center.”

Sherry Ervin knows what it takes to be at the bedside of a loved one in the hospital. Her husband, Gary, has heart disease and had his first open heart bypass surgery in 1999 at Hillcrest Medical Center. Now under the care of Oklahoma Heart Institute cardiologist Dr. Robert Smith, 17 years later, it was time for a second bypass surgery. They scheduled the procedure at Hillcrest South. “We’ve had so many experiences with Hillcrest South,” says Sherry. “The care we have received there has been absolutely phenomenal.”

Wanda remembers one of the first conversations she had with Delmer before they married 17 years ago. “He told me, ‘Now I have this heart problem and I want you to know that,’” she recalls. They were both in their 60s and in love. “It was love at first sight and it has been the happiest 17 years of my life!” Delmer knew his health would be something they both would need to navigate throughout their relationship, and Wanda knew she would be right by his side no matter what happened.

“I thought I was in perfect shape,” says Bixby first grade teacher, wife and mother of three, Becky Even, 60. “I’m still in shock.”